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Famous Footwear Complaint - What are they up to? - Service & Exchange requirements
Famous Footwear Complaint

Famous Footwear Complaint

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What are they up to? - Service & Exchange requirements


Yesterday I went to the Famous Footwear in Corvallis, Oregon, where I live. I had purchased 2 pairs of the same shoes (two different sizes) for my boyfriends birthday two weeks ago. He wasn't fond of either of them and never even tried them on. We took the shoe boxes with the shoes and the original receipt back to the store to find a pair he liked. We quickly found a great pair and when I put down the boxes and handed the sales person, Yessy, the receipt. I was told I need to provide my drivers license to return and to exchange. I had the original credit card, which is a Bank of America Photo ID VISA with my 'obviously me' picture on it. I told her I don't have a drivers license but this proves I am who I say I am. She pointed out that at the bottom of the receipt it states, "We require a valid, government-issued photo ID for ALL Returns and Exchanges." She then stated, "a passport would work too". I said no, I have no passport. (Just to be perfectly clear, I am female, 48, anglo, caucasian, born & always lived in the U.S. -but none of that matters...) Then Yessy pointed to and stated that 'He' referring to my boyfriend (who wasn't even present at the original purchase), could show her his drivers license if I really didn't have one. I questioned her as to the logic of that and she again pointed to the quote on the receipt.

Being that I use public transportation and have to time my trips I asked my boyfriend to show her his drivers license to complete the transaction. He did, we completed the return and exchange.

I understand the need to see ID to make sure the credit card I used is mine, but that isn't what Famous Footwear is doing. This is a form of discrimination. Example: if I paid cash for the shoes and went to return OR exchange them with receipt, I still have to show a government-issued photo ID or I can't exchange or return. Why? Good question for Famous Footwear. Also on the receipt it states, "Return information will be maintained in a company database". So, someone pays cash, exchanges shoes, has to show a government-issued photo ID to do so and Famous Footwear has information from his/her drivers license -for a cash purchase!

Also, there is nothing that notifies you of this 'requirement' prior to your purchase. It is the fine print on the receipt -which you are given only AFTER you purchase the shoes! I asked for a 'higher level' manager to speak to and Yessy gave me the 800 customer service number. Her attitude and obvious frustration were a sign that this is a common complaint employees must deal with. Sadly her rudeness is a problem and complaint equal to the complaint to the Famous Footwear Executives making these requirement decisions.

What if my son, age 14 bought shoes from Famous Footwear with his money and had to return or exchange them the next day because they were too big. He hasn't got a government-issued photo ID? Should he have to bring in a person that has one to make that exchange?

This is crossing a discrimination line somehow -but discrimination doesn't appear to be the reason -it is more subtle than that, it is way over the 'protect us, protect them ID theft' sad-but-necessary thing. I understand extreme return policies but this is much more than that. I hope someone with the knowledge and conviction needed pursues a lawsuit. Go for it.

I like their shoes, location, variety and prices. Too, too bad.


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Comments


YallComplainTooMuch says: (6 years ago)
 -1
asking for a ID so you cant keep buying shoes and returning buying and returning buying and returning. Your not a real customer if you never buy and KEEP your shoes. your just wasting the sales associates time they could be on the floor with doing a return on YET another pair of shoes you dont like.no reason you should leave so unhappy EVERY SINGLE time you are in the store. SOOOOOO thats why you are asked for an ID Get the fuck over it and find something else to complain about. Oh and BTW Famous changed they policy so you dont need ID anymore. Long as you a rewards member your good. But then again your probably the same set of people who complain about prices but dont sign up for FREE discounts. SMH



odonoghued says: (7 years ago)
 0
Same thing happened to me only I paid cash and even asked if I could return them if the didn't fit. When I brought them back the next day with thee recipt they refused to exchange them for the same exact pair a half size bigger. I have never been so mad and dis-respected I live 40 mins away and the girl to me I could as long as I had the receipt she never said a word about needing a DL and I gave her the opertunity by asking. If they don't try to fix this some how I will not shop their anymore either. I to wonder how can they do this legally like you said about the kid buying them with cash cause thats the first thing I thought of. well hopefully things will change.



charw says: (8 years ago)
 0
The same thing just happened to me and I want to know where I can complain about their stupid return policy and I want to get even with that "sales associate". I was returning defective shoes. Now the thing is, I had a government issued ID. It was a county issued ID with a photo, address, signature, card number, height, weight, sex, hair color, eye color, date issued and date expiration date and the signature of the county clerk cw.I had to show two acceptable IDs to get this. This ID was accepted by two airports and four planes. She said it's not acceptable. Then she gave me a list of expectable IDs , which include a Mexican or Japanese driver's license. What? She said any passport will do. I'm not going to Paris to return the damn shoes I'm going to a place 2 miles from my home. Like you, she accepted my friend's ID. Now I have a huge issue with the cashier who I believe is the manager. She lectured me because she remembered me trying "to do this before" which is true. I just thought it was a mistake the first time. She then lectured me. She told me she was "overriding" it this time. Because I tried to do this once before, And that the next time this happens, I will not be able to return them. I was embarrassed their were other customers and an "associate" there. I left the store
humiliated. Now here's another problem. I have a pair of $45 sandals being delivered to my home from Famous Footwear. I don't want them. I'm not even going to open the box. I want to return them. HOW? I am never going back Ever and I will tell anyone I can about the place. I fear what they are doing with all the info from the IDs acquire. I am definitely going to complain to corporate, but I want to TALK to someone, not just send an
e mail that can easily be ignored.



charw says: (8 years ago)
 0
The same thing just happened to me and I want to know where I can complain about their stupid return policy and I want to get even with that "sales associate". I was returning defective shoes. Now the thing is, I had a government issued ID. It was a county issued ID with a photo, address, signature, card number, height, weight, sex, hair color, eye color, date issued and date expiration date and the signature of the county clerk. This ID was accepted by two airports and four planes. She said it's not acceptable. Then she gave me a list of expectable IDs , which include a Mexican or Japanese driver's license. What? She said any passport will do. I'm not going to Paris to return the damn shoes I'm going to a place 2 miles from my home. Like you, she accepted my friend's ID. Now I have a huge issue with the cashier who I believe is the manager. She lectured me because she remembered me trying "to do this before" which is true. I just thought it was a mistake the first time. She then lectured me. She told me she was "overriding" it this time. Because I tried to do this once before, And that the next time this happens, I will not be able to return them. I was embarrassed their were other customers and an "associate" there. I left the store
humiliated. Now here's another problem. I have a pair of $45 sandals being delivered to my home from Famous Footwear. I don't want them. I'm not even going to open the box. I want to return them. HOW? I am never going back Ever and I will tell anyone I can about the place. I fear what they are doing with all the info from the IDs acquire. I am definitely going to complain to corporate, but I want to TALK to someone, not just send an
e mail that can easily be ignored.



charw says: (8 years ago)
 0
The same thing just happened to me and I want to know where I can complain about their stupid return policy and I want to get even with that "sales associate". I was returning defective shoes. Now the thing is, I had a government issued ID. It was a county issued ID with a photo, address, signature, card number, height, weight, sex, hair color, eye color, date issued and date expiration date and the signature of the county clerk. This ID was accepted by two airports and four planes. She said it's not acceptable. Then she gave me a list of expectable IDs , which include a Mexican or Japanese driver's license. What? She said any passport will do. I'm not going to Paris to return the damn shoes I'm going to a place 2 miles from my home. Like you, she accepted my friend's ID. Now I have a huge issue with the cashier who I believe is the manager. She lectured me because she remembered me trying "to do this before" which is true. I just thought it was a mistake the first time. She then lectured me. She told me she was "overriding" it this time. Because I tried to do this once before, And that the next time this happens, I will not be able to return them. I was embarrassed their were other customers and an "associate" there. I left the store
humiliated. Now here's another problem. I have a pair of $45 sandals being delivered to my home from Famous Footwear. I don't want them. I'm not even going to open the box. I want to return them. HOW? I am never going back Ever and I will tell anyone I can about the place. I fear what they are doing with all the info from the IDs acquire. I am definitely going to complain to corporate, but I want to TALK to someone, not just send an
e mail that can easily be ignored.



charw says: (8 years ago)
 0
The same thing just happened to me and I want to know where I can complain about their stupid return policy and I want to get even with that "sales associate". I was returning defective shoes. Now the thing is, I had a government issued ID. It was a county issued ID with a photo, address, signature, card number, height, weight, sex, hair color, eye color, date issued and date expiration date and the signature of the county clerk cw.I had to show two acceptable IDs to get this. This ID was accepted by two airports and four planes. She said it's not acceptable. Then she gave me a list of expectable IDs , which include a Mexican or Japanese driver's license. What? She said any passport will do. I'm not going to Paris to return the damn shoes I'm going to a place 2 miles from my home. Like you, she accepted my friend's ID. Now I have a huge issue with the cashier who I believe is the manager. She lectured me because she remembered me trying "to do this before" which is true. I just thought it was a mistake the first time. She then lectured me. She told me she was "overriding" it this time. Because I tried to do this once before, And that the next time this happens, I will not be able to return them. I was embarrassed their were other customers and an "associate" there. I left the store
humiliated. Now here's another problem. I have a pair of $45 sandals being delivered to my home from Famous Footwear. I don't want them. I'm not even going to open the box. I want to return them. HOW? I am never going back Ever and I will tell anyone I can about the place. I fear what they are doing with all the info from the IDs acquire. I am definitely going to complain to corporate, but I want to TALK to someone, not just send an
e mail that can easily be ignored.




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