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Famous Footwear Support Ticket - Poor service / fulfillment

Famous Footwear Support Ticket

Poor service / fulfillment - Customer Service

Created By: ellory's Picture ellory Last Reply: ellory's Picture ellory
Priority Level: [Medium] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: Customer Service

Famous Footwear needs to dramatically improve its customer service and fulfillment

Issues that you have
1. Allowing customers to order merchandise on the web that is known to be out of stock
2. Cancellation of order more than a week later because of inability to fulfill
3. No notification to customer of cancellation
4. Status information on webiste for order is unclear and out of date
5. Difficult to find phone numbers to call CSR to understand
6. Very slow fulfillment. Portion of order that can be shipped still has not shipped 9 days after order placement
7. Inability to allow customer to pick up inventory at sale price at local store, even though it is available

I have all the details, but these are the customer impacts


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